In these terms & conditions, ‘Us’ and ‘We’ and 'Our' is a representation of EDMLabs and our producers.
By ordering a product or using our website you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
Files purchased on edmlabs.co.uk will be sent to you directly within 24 hours (usually within 10-30 minutes) via the email you input into the checkout form, please also check your junk folder if it does not show up in your primary inbox, if for some reason the email is not delivered, we will provide you with the files directly once we receive proof of your purchase.
All sales are final, once you purchase one of our products and receive your download then the sale cannot be returned, as the product is digital and can be easily duplicated. Refunds are available in specific circumstances, please see below for details.
Your Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.
Refunds are available only after all options have been exhausted to resolve your problem with the purchased item, once you have purchased an item from us there can be no refunds unless you can reasonably prove to our satisfaction that you have not received the file you purchased. We do not offer refunds for mistakes on your part, if you download a product to find you did not have the valid software to use it, that is not a valid reason for a refund, it is your responsibility to ensure you can run and use the products that you are purchasing for the purpose intended.
We will offer refunds in circumstances that we believe to be fair to both parties, this includes services.
Ghost Production – Anonymity
Our music production services are anonymous, we will not release any information regarding your production to the public, if you choose to make it known that you have used us as your producers then that is up to you.
Ghost Production – Pricing
The price we charge for our services are final unless discussed between us and the buyer and decided mutuatlly otherwise, you are required to pay an initial none-refundable deposit of 50% of the total payment before the production process has begun, once we receive your payment we will begin production, you do not own any rights or royalties to the production until the full 100% of the payment has been made, received and finalised. At any time you can decide to opt out of this service, and you will not be entitled to pay the second 50% of the production, however this will cancel the production and you will sacrifice your deposit. If you decide to cancel the production, then you also sacrifice all rights and royalties to the production we have created so far.
Prices are subject to change at our discretion, however if prices change after a project has been paid for we will provide a full refund to the customer if they are no longer interested in the production.
Ghost Production and other services – Pricing Exceptions
Occasionally we will provide loyalty discounts both large and small to various customers regarding pricing, price may go up or down due to current circumstances and work load but we will not charge you for anything unless you are clear on how much you are paying, this includes all of our services. We also offer exceptions when new or old customers are working with certain producers, an example of this would be if a customer hires us for production services, and we have a new producer on board interested in working on the production but is not experienced enough to warrant the full cost of our services.
The price we charge for our artwork services are final unless discussed between us and the buyer and decided mutuatlly otherwise, artwork projects are none refundable after the design stage has begun, we will in special circumstances accept refunds for projects that are early on in the design stages but this is completely our decision and is final.
If you provide us with any false information we reserve the right to cancel any projects without refund, if you attempt to pay for our services with invalid or fraudelent information you are respnsible for paying for those services personally.
Illegally sharing our products
Ilegally sharing our products on file hosting sites is not permitted by us and we will take full action, reselling of our products is absolutely not allowed under any circumstances unless permission is given.